Shipping policy

SHIPPING & DELIVERY POLICY

We want every Cosmekor order to reach you safely and beautifully packed. This policy explains processing, charges, tracking, and delivery for orders placed through www.cosmekor.in .

4.1 Service area

Cosmekor currently ships to serviceable addresses within India. Availability may vary by PIN code, courier coverage, local restrictions, and product eligibility. We do not confirm international shipping unless an international option is expressly shown at checkout.

4.2 Processing and dispatch

Orders are usually processed within 1–3 business days after successful payment or order confirmation. Business days exclude Sundays and public holidays. Launches, sales, personalized requests, force majeure events, or unusually high order volumes may require additional time. If there is a material delay, we will try to update you through the contact details provided.

Once dispatched, you will generally receive tracking details by email, SMS, WhatsApp, or another available channel. Tracking may take up to 24–48 hours to update after the courier receives the package.

4.3 Delivery estimate

Standard domestic delivery is estimated at approximately 5–8 business days after dispatch, depending on destination and courier serviceability. This is an estimate, not a guaranteed delivery date. Remote locations, weather, transport disruption, security restrictions, local holidays, incorrect addresses, or other events beyond reasonable control may cause delays.

4.4 Shipping charges and cash on delivery

Shipping charges, any free-shipping threshold, and any COD fee will be displayed at checkout before you place the order. Insert the confirmed commercial terms here before publishing: STANDARD SHIPPING FEE as per the Pincode, [CONFIRM FREE-SHIPPING THRESHOLD], NO COD. Promotions may temporarily change these amounts.

Cash on delivery, if offered, is subject to PIN code serviceability, order value limits, and verification. Cosmekor may contact you to confirm a COD order and may cancel orders that cannot be verified or fulfilled.

4.5 Address accuracy and delivery attempts

Please check your name, phone number, PIN code, and full address before confirming the order. Contact info@cosmekor.in immediately if a correction is needed. We cannot guarantee an address change after processing or dispatch.

The courier may contact you and make delivery attempts according to its process. If an order is returned because of an incorrect or incomplete address, repeated unavailability, refusal, failed COD verification, or non-payment, re-shipping may require an additional charge. Any refund for a returned prepaid order will be handled after receipt and verification, with deductions only where permitted by law and disclosed to you.

4.6 Damaged, tampered, missing or marked-delivered orders

Do not accept a package that is visibly open, severely damaged, or tampered with. If you receive a damaged, incorrect, or incomplete order, follow the Return, Refund & Cancellation Policy and report it within 48 hours with the required evidence.

If tracking shows “delivered” but you have not received the package, first check with household members, neighbors, reception, or security, then contact us promptly. We will raise an investigation with the courier. Courier investigations and resolutions may take several business days and depend on carrier records.

4.7 Delays and force majeure

Cosmekor is not responsible for delivery delays caused solely by events beyond reasonable control, such as natural disasters, severe weather, strikes, transport shutdowns, public emergencies, government restrictions, courier network failures, or similar events. We will nevertheless make reasonable efforts to assist and keep you informed.

4.8 Contact

For shipping support, email info@cosmekor.in with your order number and registered contact details. Never share OTPs, UPI PINs, or complete payment credentials with anyone claiming to represent Cosmekor.